Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to thesmartmarket.shop. We are committed to delivering your orders safely and on time. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During busy periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Pakistan: 3–7 business days

  • International Orders: 7–21 business days (depending on the destination)

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Costs

  • Shipping charges are calculated at checkout based on your location and the products ordered.

  • Any available free shipping offers will be clearly displayed on our website.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number by email (if available).

  • You can use the tracking number to monitor the status of your shipment.

Incorrect Address Information

Please make sure your shipping address is correct before placing an order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • We are not responsible for orders lost due to incorrect address information provided by the customer.

Delayed or Lost Shipments

While we work with reliable shipping partners, delays can sometimes occur beyond our control.

If your order has not arrived within the expected delivery period, please contact us and we will assist in tracking your shipment.

Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or other fees required by their country.

  • thesmartmarket.shop is not responsible for delays caused by customs authorities.

Damaged Packages

If your order arrives damaged:

  1. Take photos of the package and product.

  2. Contact us within 12** hours** of delivery.

  3. We will review the issue and work toward a suitable solution.

Contact Us

If you have any questions about shipping, please contact us through our website:

Website: thesmartmarket.shop

Thank you for shopping with thesmartmarket.shop.